Managed Service Support and Training
Ensure your business harnesses the full power of Dynamics 365 and Power Platform with our comprehensive Managed Support and Training services.
Never face a challenge alone. Our dedicated team of experts is available to assist with technical issues, minimize downtime, and ensure your systems are running optimally during our support hours. We provide fast, reliable solutions to keep your business moving forward.
Empower your team with in-depth, customized training programs that fit their unique needs. We make sure your employees are well-versed in Dynamics 365 and Power Platform, helping them to feel confident and capable in their daily workflows. Our flexible approach means you get the training you need, when and how you need it.
Avoid disruptions before they happen. With our proactive system monitoring, we identify and solve potential issues before they impact your operations. Our hands-on approach reduces risks, ensuring uninterrupted service, better performance, and a more resilient business environment.
One size doesn’t fit all. We work closely with you to understand your unique needs, challenges, and goals to provide tailored solutions that truly fit your business. From system configuration to workflow automation, we help you get the most out of your investment in Dynamics 365 and Power Platform.
Stay ahead of the competition with continuous improvements. Our managed service includes regular evaluations and optimizations of your systems, making sure you are always operating at peak efficiency. We help you discover new ways to use your tools to drive business growth and improve processes.
Why Us?
Customer-Centric Solutions
Our clients' success is at the heart of everything we do. We focus on delivering tailored solutions that solve real business challenges and drive growth.
Innovative Thinking
We stay ahead by leveraging the latest technologies and best practices, ensuring that our clients benefit from forward-looking solutions that prepare them for future opportunities.
Partnership and Collaboration
We believe in working closely with our clients every step of the way, building strong partnerships based on trust, transparency, and shared goals.
Our Process
Discovery & Planning
We understand your business needs and goals, gather requirements, analyse systems, and create a tailored plan.
Solution Design
We design a solution that aligns with your vision, covering process modelling, architecture, and integration.
Configuration & Customization
We configure Dynamics 365 and Power Platform to match your needs, developing custom solutions where required.
Testing & Validation
We test the solution, including functional and system integration testing (SIT), while the you perform user acceptance testing (UAT), and we fine-tune based on feedback.
Deployment & Training
Once approved, we deploy the solution and train your team to ensure readiness.
Ongoing Support
We offer continuous support and system optimization to maximise value and adapt to changes.
Contact Us
Tell us about your project or ask us any questions
Latest Posts
In the fast-paced world of alternative network providers (Altnets), staying competitive requires more than just great service—it demands exceptional customer relationship management. This post explores how Dynamics 365 and Power Platform can transform how Altnets engage with customers, manage operations, and drive growth. From personalized lead nurturing to efficient field service and proactive network management, discover how these tools can empower Altnets to streamline operations, boost customer satisfaction, and stand out in a crowded market. Curious to see how it can work for you? Dive in to learn more!
Dynamics 365 Field Service is transforming customer interactions with AI-driven assistance and a redesigned mobile experience—enabling faster work order creation, optimized scheduling, and streamlined communications. With Copilot’s intelligent support and a mobile interface built for technicians, Microsoft is helping businesses deliver efficient, customer-centric service. Dive into this post to see how these features boost productivity, enhance customer satisfaction, and empower your team to focus on what truly matters.
With so many CRM options out there, what truly sets a system apart is its ability to capture, organize, and understand your relationships with customers—or members, patients, students, and more. This post dives into the foundational elements of a CRM within the Power Platform and Microsoft Dataverse, showing how Accounts, Contacts, and Activities work together to give you a complete view of your customer interactions. From seamless Outlook and telephony integration to timeline tracking, see how you can effortlessly build and maintain a rich history of engagement with your customers—all for less than the cost of a coffee.
